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Office Telephone Systems
Don't Let the Office Telephone System Create a Hang-Up in Your Business
Written by Steve Bryan
Even with high-speed Internet connections and email, the telephone remains one of the more critical pieces of equipment in the modern office. Words on a computer screen can't really convey the urgency or emotions behind a message, which is why spending money on up-to-date office telephone systems always is a wise investment.
Phone Features for Your Staff
Although two co-workers in the same office phoning each other is a pretty good sitcom joke, it actually is quite practical for one employee to make a quick call to another extension to get the answer to an urgent question. Some workers let their e-mail pile up in the inbox, which means that important questions can get lost in the shuffle. If you are conducting a meeting in a conference room, a call to an employee's desk also keeps you from having to leave the conference to ask them a question.
Office telephone systems also provide a direct connection between clients and your staff, and that makes the following features invaluable to have:
- Call waiting
- Caller ID for both internal and external calls
- Phone conferencing, allowing you to connect multiple callers inside and outside the company
- Parking on a busy extension. When the other line is free, your extension will automatically dial your co-worker
- Voice mail that can be retrieved remotely
- Out-of-office assistant that sends calls directly to voice mail when you are away from your desk
- Call forwarding to another extension. This can be set up to send calls to a department secretary if you don't answer your extension within a few rings
Office Telephone Systems for Future Growth
Successful companies will, at some point, have to expand operations and add staff members. For some office phone systems, a private branch exchange (PBX) could be the ideal solution. When a new employee joins the office, you won't have to go through the phone company to get them connected. Instead, your in-house technical staff can set up a new extension on the PBX.
Working with a Dealer
Not so very long ago, caller ID was a premium phone service, but these days, it's pretty much a standard feature on home, cell and office phones. Manufacturers constantly are introducing new products and services; you don't want to be locked into office telephone systems that will grow obsolete just a few years down the road.
When looking at systems, work out a long-range plan with your dealer that allows for trade-ins and upgrades. To stay competitive in the modern marketplace, a business has to remain on the cutting edge, especially in the area of office communications.
Are you ready to purchase a office telephone system? Submit a free request for price quotes and get matched to multiple dealers who will try to get you the best deal for your business.