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Multiline Phone Systems
Private Branch Exchanges and Key System Units Help You Stay in Touch with Customers
Written by Steve Bryan
Though call waiting and voice mail are useful features, even the smallest business needs more than one phone line to stay competitive and serve its clients. For additional functionality and flexibility, your company may reap real financial benefits by investing in multiline phone systems.
Using Multiline Phone Systems for Your Business
A client calling your business should only have to know your main business phone number and the extension of their sales representative. They never need to know that you are using multiline phone systems. The most commonly used systems include:
- The private branch exchange (PBX), which gives your employees quite a bit of functionality. Each member of the staff receives their own extension, which can be reached internally or by calling the main office number and punching in the extension. Depending on the number of extensions and features, a good PBX system could come with a price tag of several thousand dollars.
- A key system unit (KSU), which is a classic office solution that has benefited from modern technology. With the help of illuminated buttons and a central phone control unit, your staff can make calls to other extensions as well as outside calls. Clients also can call the main number and get transferred to the correct extension. Less expensive than a PBX setup, a reliable KSU costs approximately $600.
Choosing Multiline Cordless Phone Systems
In the modern office, employees constantly are on the go, which means they may have to leave their phones behind at their desk. For a small- to medium-sized department, a multiline cordless phone system allows your staff to perform its normal duties while staying close to the phone.
Typical multiline business phone systems involve a base station and cordless handsets, which sit in recharging cradles when not in use. When an employee has to go to a meeting or check inventory on the sales floor, they can carry their phone with them, staying in close contact with clients. It is important, though, to know what frequency the cordless phones use to transmit calls. The 2.4 gigahertz (GHz) band is pretty crowded and can pick up signals from the office microwave, so the ideal solution is to invest in a 5.8 GHz setup.
Expanding Multiline Phone Systems
If you have no immediate plans for expanding beyond the storefront level, a KSU gives you flexibility and necessary functions like call forwarding and conferencing. For an entrepreneur with bigger goals in mind, this may be the right time to talk to an authorized dealer about a PBX system. Planning for expansion now can save you quite a bit of money down the road.
Are you ready to purchase a multiline phone system? Submit a free request for price quotes and get matched to multiple dealers who will try to get you the best deal for your business.