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Intercom Phone Systems
Learn about intercom phone systems
Written by Steve Thompson
Intercom phone systems are extremely convenient for business owners because they facilitate open and easy communication between employees, vendors, and other people in the same building. They are particularly beneficial for businesses in large buildings or where workers are both indoors and outdoors.
Overview of Intercom Phone Systems
Phone systems with intercom provide employees and other individuals with a way to communicate without leaving the office or cubicle. Rather than dialing an outside line (outbound calls), an intercom allows employees to dial the extension or hit a designated button for someone else on the same system.
For example, if Brenda in accounting needs to speak with Bill in human resources, she can simply dial Bill's extension and speak to him from her office. Otherwise, she would have to leave her desk and travel three floors down to accounting, which would be a waste of time and effort.
Comparisons
Intercom phone systems are different from other types of telephone systems for two main reasons. First, as described above, they provide a communication device for individuals on the same phone system. Second, they incorporate the advantages of speakerphone with the telephone system itself, facilitating greater convenience.
They might have additional buttons that are pre-programmed to certain individuals' extensions, or the caller might need to dial the extension to reach whomever he or she needs. Either way, it is much easier to communicate with colleagues, and the speakerphone allows for a hands-free experience.
Features
As with any other telecommunications device, it is important to consider the features of phone systems with intercom capabilities.
For example, you might want to have a voice response system installed so callers can interact with a menu to find the extensions they need. Caller ID, call waiting and voice mail are other features you should consider, so make a list of what you need and want in a phone system.
Testing
Intercom phone systems do not always work as advertised, depending on the wiring of your business and other factors. Before you buy a phone system, test it out at your business to ensure it works the way you want. Find out if your employees will be able to use the intercom function with ease; otherwise, it's just a waste of money.
You can also ask for recommendations from friends or colleagues who have used intercom phone systems in the past. Find out what they like about the products they use and what they don't so you can make an educated decision.
Are you ready to purchase an intercom phone system? Submit a free request for price quotes and get matched to multiple dealers who will try to get you the best deal for your business.