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Commercial Phone System
Finding the Right Commercial Phone System May Take a Few Telephone Calls
Written by Steve Bryan
Unlike your home phone, which you can replace with a quick trip to the local discount store, a commercial phone system requires more of an investment of time and money. Because good customer relations are the backbone of any business, the lines of communication in and out of your office must meet your needs and the needs of your clients.
Choosing the Right Commercial Phone System
Depending on your daily call volume and number of employees, one of the following commercial phone systems may suit your needs:
- PBX: A very flexible solution for the modern office, the private branch exchange (PBX) connects staff members within an office, allowing them to call desk extensions directly. Additionally, a PBX system allows for a number of outside phone lines, which are then shared by the employees.
- VoIP: Using existing data lines for telephone calls, also known as IP telephony, is a concept that's growing in popularity in the office. Your staff can plug existing handsets into converter boxes or you can purchase Internet-ready phones that can be used immediately on your existing network. These phones use "voice over Internet protocol (VoIP)," which delivers a clear and clean phone signal, often at a price that's cheaper than standard phone service.
- Key system units: An old, reliable concept that's still alive and kicking, key system units (KSU) are desktop phones controlled by a row of buttons. The employee selects a phone line by pressing a button and places a caller on hold to take another call by depressing another button. Modern KSU have been called a "hybrid" in many trade publications, blending the best features of the old push-button phones and the more versatile PBX systems.
The Proof is in the Service
Commercial telephone systems may look different, but they all operate on the same basic principles. The differences are in the features, such as whether you choose to play music for clients on hold or let your employees retrieve their voice mail remotely.
The name on the phone system is only as good as the reputation that goes with it. A commercial telephone system truly is the umbilical cord keeping your staff connected with clients, so it is vital to work with a manufacturer that produces a good product and stands behind the quality of its work. A responsible, reliable dealer also will help you map out a complete commercial telephone solution, taking into account your present and future needs.
Are you ready to purchase a commercial phone system? Submit a free request for price quotes and get matched to multiple dealers who will try to get you the best deal for your business.