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You can email, IM, Twitter, and chat all you want -- but your business still needs a high-quality phone sytem. You may only need a few lines to handle calls with vendors and clients, or you may need a full-fledged call cetner to handle inbound orders or technical support, but whatever your telecommunications needs, the business phone system you choose will be at the center of it all.
Don't get stuck with a small business phone system that can't grow with you as your business expands. Working with a qualified phone system dealer, you should be able to find a system that's affordable yet ready for upgrades when needed. You also might need integration with call center or CRM software, cell phones, and other equipment, so make sure the dealer you choose can account for all your needs.
In addition, you'll have to make sure that the dealer you choose is ready and able to provide top-quality service and respond to any problems that come up. Be methodical and thorough when comparing phone system dealers and don't let price alone be your deciding factor, and you'll be sure to make the right call..
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What are other phone system shoppers looking for?
Our users have described their small business phone system requirements in detail.
- We are looking to have two phone line and we would like if people call one number it rolls over to the second number. - Purchasing Manager, Restaurant, Port Chester, NY
- We don't have a current "system" other than what was purchased at office depot. I am interested in something not too expensive but with multiline capabilities, and on hold accessible with our on hold messaging system already in place. - General Manager, Other Business Services, Wetumpka, AL
- Its just a cell phone right now the number is a 248 and then the number - Other, Other Business Services, Auburn Hills, MI
- Onscreen caller id with time and date of when the caller has called - Other, Other Business Services, Hot Springs National Park, AR
- I will need 6 desk sets and it will function over a business High speed cable line. - CEO/President/Owner, Computers - Hardware, Maringouin, LA
- Prefer Panasonic and voice mail for each person. Something simple. Already have a brand new panasonic system for my other business. Need to complement current system. Also need to know who will buy old systems (I have two of them) - Office Manager, Health Care, Valley Village, CA
- We are in need of a phone system that will allow routing to other phones, verbal prompts, a greeting for the business and voice mail prompts. - CFO, Health Care, Stockton, CA
- I am a consultant. My customers are small size business. I am looking for a IP-Telephony system that allows nationwide toll-free calling.4-6 cos x 12-16 stations - Consultant, Consulting, Mansfield, TX
- Just need a basic system that allows us to put calls on hold, transfer, voicemail, etc. We need 8 handsets and have 4 phone lines. My budget for the system is $1000-$1200. - General Manager, Computers - Hardware, Louisville, KY
- 1 - dedicated fax line2 - phone lines with busy/no answer rollover5 - extensions - Administrative Assistant, Other Business Services, Newnan, GA
- Four of eight needed phones should NOT be able to call outside local area code and do NOT need intercomintercom ability needed - Office Manager, Non-Profit, Cupertino, CA
- Want voice over system with 7 phones but only 5 voice lines and one fax line - General Manager, Travel/Hospitality, Newport Beach, CA
- I have no system, yet! I am searching for the best offer on a new system. - Other, Other Business Services, Escondido, CA
- We currently use Avaya Partner - 18D system with 6 handsets, 1 dedicated fax, & a dedicated emergency fire line. - Other, Wholesale, Cotati, CA
- I have an office in an old house with residential service. I need to expand it to provide commercial service to my business. - General Manager, Non-Profit, Bremerton, WA
- We are opening a new medical clinic and adjoining medical billing office. We are interested in a refurbished system. - CFO, Health Care, Louisville, KY
- We have three incoming lines and one fax. We need a basic phone system that can grow as we do. - Office Manager, Other Business Services, Canoga Park, CA
- I have 2 business locations side by side and would like for the phone systems to be tied together. - Other, Retail, Sutton, WV
- Using a phone system purchased at a retail outlet. I have a music school/retail store in Midland Park, N.J. called Ackerman's Music Center - CEO/President/Owner, Education, Midland Park, NJ
- We are an established small business moving to a new facility. The new building is equipped with lines for traditional phone systems and also has a full PRI line with half (756K) available for data and the other half for voice. We are unsure which way we want to go at this time so will be getting quotes for both types of systems.We are looking for at least 4 lines (one for fax) and estimate needing 12 phones. We will need voice mail for 4 to 7 employees and caller ID would be a plus. We are looking for equipment as well as possible service quotes, dependent upon what will benefit us best. We are estimating purchasing some time in February. - Other, Manufacturing, Des Plaines, IL
- We currently use a VOIP system and are not interested in continuing. We have 3 main lines and 7-10 others that will be needed. We have a receptionist that will typically answer calls, but we need some automation also. We are in need of a company to install, service phone system and provide internet capability for our elementary school. Approx 40 pc hookups to internet - Accounting/Finance, Education, Lansing, MI
- Run phone lines from existing demark in building to new offices, across the hall from current location. - CEO/President/Owner, Other Business Services, Newton, MA
- Basically looking at replacing a voicemail hard drive in our current system that has finally seen its last days. We have an estimate to replace through the initial phone company, however would like to explore options. - General Manager, Travel/Hospitality, Mesa, AZ
- Doctor's office. Have an existing alarm on refridgerators containing vaccines. Need one line dedicated to this alarm which would call MD on call after hours if power outage occurs so vaccines could be saved - Purchasing Manager, Health Care, Shawnee Mission, KS
- I am hearing impaired so I need a powerful phone system for my business i am setting up at home, I want intercom sytem and speaker sytem - Other, Other Business Services, Fayetteville, NC
- Phone system compatible w/VOIP protocol for startup business. Mid-tech, 20-30 personnel across all typical business functions in modest location. Intent to expand late in 2009, as much as 2-3X. - CIO, Manufacturing, Minneapolis, MN
- We currently have an old Merlin system with 10 handsets. We want to upgrade our system and possibly add 4-6 handsets. - Dentist/Physician, Health Care, Smyrna, GA
- I want one of the lines to handle at least 4 incoming calls at the same time. - CEO/President/Owner, Advertising/Marketing/PR, Piscataway, NJ
- Pizza business looking for 3 Phones 2 line phone system with music on hold. Wouldn't mind a used or refurbished system. - CEO/President/Owner, Restaurant, Canton, CT
- Currently have 2 lines - one serves also as a fax line. The fax lineis not used much in comarison to its use as a roll over phone line. - Other, Other Business Services, Ruckersville, VA
- I am actually not interested at all in a phone system, I am just taking the survey - Other, Other Business Services, Collinsville, IL
- I am looking for a Nortel system that can accomodate the T series phones becasue I ahve 6 hand sets left over that i've never used from my existing office. - CEO/President/Owner, Real Estate, Chicago, IL
- All we need is 2 lines for a regular phone and the other for a facsimile - Partner/Principal, Real Estate, Miami, FL
- We need 1 phone that will pick up the main number and 6 extensions and 1 phone that will pick up 2 line and 5 extensions with voice mail. This is for a church. - Administrative Assistant, Other Business Services, Wappingers Falls, NY
- Presently have analog phones set up in tandem, as we added phones. We are under contract at present for our phone system and voicemail. Pls note that we run 3 different business out of one office. - General Manager, Retail, Green Bay, WI
- We are looking for about 4 or 5 four (4) line phones which have their own power source, and conference calling, caller ID, call transfer, call hold, intercom. - CFO, Consulting, Southaven, MS
- This is for a military project, 78 actual users expandable to 107 users.A T1 line will be provided. - Other, Construction/General Contracting, Round Rock, TX
- Current office system is based on complete package from broadcore / nextcomm, using leased POLYCOM phones and service contract for VOIP based telephony with T1 for both data & voice - CEO/President/Owner, Advertising/Marketing/PR, Los Angeles, CA
- We need a good phone system with two line buttons for multiple calls per phone, hold button, paging capability and conference calling. Good for a small business of 18 people plus one fax machine. - Purchasing Manager, Other Business Services, San Diego, CA
- Advanced call routing with outside call transfer, userfriendly computer interface to edit call flow and prerecorded messages - CEO/President/Owner, Health Care, Miller Place, NY
- Currently i dont have a phone system.I do a sports talk show on the internet and im looking to take callers for the show.can you help me.Thanks - CEO/President/Owner, Information Services, El Cajon, CA
- We currently have a ESI phone system that we continuely have problems with it dropping calls, etc. - CEO/President/Owner, Retail, Mandan, ND
- We need 4 business lines installed to phone switch. Need to remove services from T1.. Lines are tagged at the rj21x inside the terminal - Accounting/Finance, Real Estate, La Puente, CA
- Right now I have one voice and one fax/data line. Depending on the time of day and day of week, I forward the voice line to employee cell phone. - CEO/President/Owner, Transportation/Logistics, Bedford Heights, OH
- We have 2 buildings and would like the capability of communicating intercom style to them without having to actually place a call. We also need the ability to page to the shop and offices. We want the ability to have voice mail boxes at each extension and a main one.thank you - Administrative Assistant, Manufacturing, Erie, PA
- I need detail description and functions of the system to study the feasibility and financial requirement. - CEO/President/Owner, Health Care, Bellaire, TX
- We are just looking for a basic system that allows all 5 of our office phones to be connected, able to intercom and have call forwarding features to transfer calls to a out of state call center. Individual voice mail is not needed, we have call notes and prefer a general mailbox. - Office Manager, Education, Killeen, TX
- Have 5 lines and a fax line to work with. Need nortel norstar refurbished 6 phone system with caller id. - General Manager, Insurance, El Paso, TX
- I am doing research on office phones. We currently have IWATSU phone system through a company called JT & T Communications. We are looking to upgrade. We have had these phones for about 10 years.Thank You! - Receptionist, Non-Profit, Flint, MI
- We are a non-profit school that is opening a satellite location across the street from our current location. We need the new phone to be on the same line as the current line. Having intercom features and also voicemail feature.Thanks....... - Accounting/Finance, Education, Street, MD
- We are starting a new practice and are in need of a phone system. Nothing fancy but with basic telephone system features and functionality. - Partner/Principal, Legal, Tulsa, OK
- Currently have ATT Partner Plus with voicemail, 5 incoming lines (1 dedicated to fax), and ten phones. Would like 1 wireless phone. - Partner/Principal, Consulting, Nashville, TN
- We will have 2 rollover lines from the phone company and 1 fax line.All cable is installed in the location that we are moving into. The previous owner had a nortel networks phone system. - Partner/Principal, Agriculture, Sulphur Springs, TX
- We need a T1 line as well as two fax lines and 10 phone lines. - Marketing/Public Relations, Other Business Services, Chicago, IL
- We need T1 lines for our computers.I need a clarification. For each phone, there has to be a separate "line" for each one. Does that mean that they need a separate phone number from the phone company for each, and each of these phone numbers are are directed to the main number? That how it is handled here currently. The manager wanted to know if you can have multiple phones in an office and only have to pay for ONE phone number.Let me know.Thanks - CEO/President/Owner, Other Business Services, Nashville, TN
- Currently using a three line phone system and the system is a Reliant 32. Will also need at least one speaker phone. - General Manager, Media/Entertainment/Publishing, Salem, MO
- We are a vet clinic, I am moving in 3-4 weeks and I need a phone system. - Partner/Principal, Other Business Services, Petaluma, CA
- We just want a simple reliable 2 or 3phone system that is dependable for the fire department - Administrative Assistant, Government, Boncarbo, CO
- As of now I use a cell phone for business calls. Which makes it easy to take business calls at all times if I desire. - CEO/President/Owner, Travel/Hospitality, Baton Rouge, LA
- We need a basic system to handle 3 phone lines and we need 3 phones. We also need to be able to page each other. Also would like to be able to store about 50 phone numbers on speed dial. - CEO/President/Owner, Health Care, San Diego, CA
- We are a small salon with 4 incoming lines and 3 work stations answering phones. Our system we use now works great but line 1 has an internal issue so rca is refunding our money, they do not make this any more and did not have any answers to a new phone system - Other, Other Business Services, Norfolk, VA
- We will need a phone system that allows for on hold messages through On Hold USA. - Office Manager, Real Estate, Reno, NV
- We currently don't have a phone system in place and need to be able to transfer lines, have voicemail for 3-5 employeees.. - Office Manager, Media/Entertainment/Publishing, New York, NY
- We would like to have a toll free number established. Our business will mainly be receiving inbound calls from local and long distance locations more than us making outbound calls to customers. We also need the numbers to be able to connect to our sales team who will be mobile at times and be away from the main office where the phone line is connected.System must be able to route phone calls for example, press 1 for billing inquiries, press 2 for technical issues, etc. - Purchasing Manager, Computers - Software, Duncanville, TX
- We have two phone system One NEC 1000/2000 and one Vodavi 3501-01 with sixteen phone in total. - CEO/President/Owner, Transportation/Logistics, Fort Lauderdale, FL
- We currently have no phones just phone lines comming into our location. We are under construction. We will be a pizza delivery and carry out restaurant. Name of our business is the Soup N Pizza Factory.This is the first of 5 that we intend to open in the Chicago and surrounding areas. - General Manager, Restaurant, Chicago, IL
- We anwser phones for a local small power company outage line. We would like four handsets, six lines or five rollover lines with a buffer or message stating hold the line you will be spoken to in 5 minutes... - Partner/Principal, Other Business Services, Port Townsend, WA
- We currently have a t-1 line with packet8. Our phones are down constantly and the fax machine doesnt work. HELP!!! - CEO/President/Owner, Transportation/Logistics, Columbus, OH
- Our members use our 800# and we charge them a fee, they are given a ext # and when someone calls for them, we transfer the call and put in their ext. #. That our phone company records and then we bill them. - Office Manager, Travel/Hospitality, Sonora, CA
- Looking for 1 simple business line with no frills, want caller ID and call waiting. That's all - Sales/Business Development, Construction/General Contracting, Albuquerque, NM
- We have 2 offices - 1 in Orlando, Florida which would require 10 phones and our Gaithersburg, Maryland Office which needs 20 phones. We also need the abality to have a paging horn placed in both warehouses. - Office Manager, Other Business Services, Gaithersburg, MD
- We need both desk phones and cordless phones. Currently when you are on a cordless set, you cannot use a desk phone. This is not acceptable for us - Receptionist, Health Care, Council Bluffs, IA
- Need each person to have their own direct line or extension, need to be able to put call on hold and be able to transfer to another line within office. - Office Manager, Real Estate, Modesto, CA
- We bought a Pansonic phone system from a business and we are looking for someone to install them. We have all the manuals for them, and all the phone lines & jacks have been ran already. - Accounting/Finance, Construction/General Contracting, Kailua, HI
- All of the features of a system like Packet 8 but without being an IP bases system - CEO/President/Owner, Other Business Services, Tampa, FL
- Unlimited long distance - 4 remote locations - 3 in US and 1 in Germany - conference phone in Germany - need local Burbank #s for all remote locations - Engineer/Programmer, Media/Entertainment/Publishing, Burbank, CA
- We need the service that I could call out about 100 customer at the same for advertising purpose - CFO, Other Business Services, Westminster, CA
- I need to be able to have the system "roll over" to another line if the first line is busy, but the capability to do so from different locations, i.e. Illinois and Ohio. - Other, Other Business Services, Geneva, IL
- We curently do not have a phone system. We curently use a cell phone as our business phne, and we are looking for a cheaper way to go. - Other, Other Business Services, Toledo, OH
- We need one line to be a dsl line for our computer. We want 3 lines total 2 for voice and one for fax - Office Manager, Legal, Ponte Vedra Beach, FL
- There are three Law Firms sharing the system. Each has there lines on a rollover system. Need the usual Hold, Intercom, Speakerphone. - Consultant, Legal, Bellaire, TX
- We need a voice mail, automated attendant, call forwarding to multiple numbers system. Our phones are 5 years old, we don't need new phones. - Administrative Assistant, Health Care, Englewood, CO
- Currently have Avaya Merlin 410 with 4 phones. Have 2 lines with fax machine on 2nd line. - CEO/President/Owner, Health Care, Tewksbury, MA
- We MAY be looking for a system that will allow us to see our voicemails through Outlook or to forward the phones to our personal or mobile phones because we are a small office and frequently we are not physically in the office to answer the phones. Also, our cabling is old, but can't be replaced, so we are looking at digital systems to get around the static problems we have w/ our analog system. - Other, Advertising/Marketing/PR, Hartford, CT
- I need a system that a few people can log into to answer calls coming in to my 800 phone nimber - Accounting/Finance, Wholesale, Farmingdale, NY
- Multiple buildings with various levels of network support. Currently using phone company and muliple lines. Need to consolidate and allow for transfers of calls. - Consultant, Agriculture, Menlo Park, CA
- Currently have a small system that could be upgraded a bit but really looking to spend about 750 to 1000 we are a non profit - Purchasing Manager, Non-Profit, Fullerton, CA
- Headset unit for receptionist, able to switch between at least 2 call lines. After hours emergency answering with message to take client information. System should then call Dr. Cellphone to alert to check-in for message. The cell # will be changed every few days, different on-call Drs. - CEO/President/Owner, Health Care, Osceola, WI
- Since the business is a start-up I want something relatively inexpensive, or "basic" for right now. - Human Resources, Consulting, Indianapolis, IN
- A customer was telling us of a sytem that directs your calls to your computers email? Or maybe converts the message to an email? We run a small Bee Keeping business and we get and lose so many calls that we are starting to get customer comlaints. Our current Verizon system allows us 23 messages. We get that before noon. We need order taking services on the telephone. - Manufacturing, Manufacturing, Stanwood, WA
- We would like to have internet based system where the caller Id will show on the computer and messages can be emailed to the correct people. - Other, Other Business Services, Buda, TX
- Looking to connect calls from office landline directly to cell phone or transfer calls to a cell phone if possible - CEO/President/Owner, Construction/General Contracting, Linthicum Heights, MD
- Currently have 4 lines, 2 for office, 1 fax, 1 daycare center. Current system is circa 1980's? Merlin system. We are at initial phase of investigating to upgrade. Inter-office intercom a necessity, privacy indicators, speaker phone, etc. Interested in possible digital through internet. - Office Manager, Other Business Services, Stevensville, MI
- Would like to have 1 or 2 cordless multi line handset/ current system has 7 phones 1 fax 1 card machine - CEO/President/Owner, Other Business Services, New Baltimore, MI
- We are a school system in Eureka Kansas. We are looking at replacing our 3-Com system. We currently have voip and would like to continue with that. We currently have 60 phones active with 2-attendant phones. We manage all the phones with software. - MIS/IT, Education, Eureka, KS
- We currently have Three line.One of whick is a 800 Number.The system in place now is out of date,and the company that installed it is outof business. - Office Manager, Other Business Services, Saint Petersburg, FL
- Need a 'rough' estimate for budget planning for cost of system to replace existing Avaya Definity g3 - MIS/IT, Health Care, Spokane, WA
- Yes-I am interested in the installation of your systems.I can only intall them in the South. Let me know what you have available. - CEO/President/Owner, Telecom/Utilities, Palmetto, FL
- When a call comes into a busy line it will be transffered to a free line first in the location being called and second to the next closest location. These locations are in different cities but same area code. There are currently five separate locations. - CEO/President/Owner, Wholesale, nampa, ID
- We need a Panasonic KX-TDA200 KSU configured as 24x48 with Caller ID Medium Power Supply. KX-TD0410 Computer/Telephone link card - General Manager, Other Business Services, Ketchum, ID